In accordance with the “General Regulation on Data Protection” (EU) no. 2016/679 undertakes to provide protection of personal data of customers, by collecting only the necessary, basic data on customers that are necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether they want their name removed from the lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to do the job. All employees of Vina Antunović and business partners are responsible for respecting the principles of privacy protection.
Collection and use of information
Vina Antunović values and protects your privacy. In the process of realization of the requested service and for providing information and information related to your purchase or other service, we will use only the information that you voluntarily give us. We undertake not to sell, disclose or give this information to a third party in a manner not stated in this statement.
In order to make a reservation or send an inquiry on this website, the user must first register by filling out the registration questionnaire. During registration, users are asked for contact information (such as name and email address). This information is used to contact the user when answering questions posed on our website and to ensure the privacy of the user when controlling the status of the reservation and entering or changing data.
When billing for goods or other services that we offer on this site, we will ask for personal information of the payer (such as name, address, contact phone number, etc.). This data will be used exclusively for the realization of the service. Payment data (such as card number, etc.) are specially protected by security protocols of the highest level and will be available only to banks or card companies for the purpose of authorizing payments.
We use IP addresses to analyze trends, maintain a website, track user movements, and gather broader demographic data. IP addresses are not linked to any personal data that can be used to identify an individual.
Availability of information
The demographic data collected will be available to our media partners, professionals and advertisers. This is not related to any personal data that can be used to identify an individual. In order to provide special services we may partner with a third party. Only when the user registers for these services will the third party be provided with the names or other contact information necessary to provide the said services. A third party is not allowed to use personal data except for the purpose of providing the aforementioned services.
This website contains links to other websites. Please note that Vina Antunović cannot be held responsible for respecting the privacy practices of the other websites mentioned. We encourage our users to read the privacy statements of each website that collects personal information. This Statement of Privacy applies only in connection with the information collected on the Vina Antunović website.
Contact information, such as name and e-mail address, will be requested in case the user wishes to sign up to receive a special Vina Antunović newsletter. On the website www.vina-antunovic.hr the user has the opportunity to subscribe to our mailing list. By subscribing to the mailing list, the user agrees that his e-mail address is used in the processing of personal data. Vina Antunović uses personal data exclusively to send personalized newsletters. Vina Antunović reviews previous purchases of registered users and sends them personalized newsletters. The user can unsubscribe from the personalized newsletter at any time. After unsubscribing, we no longer send personalized newsletters. Check-out is possible at any time and is free of charge. The user may request the deletion of their personal data from the mailing list database. The request can be submitted in person, by mail or e-mail to: email@example.com
Our website periodically requests information from users through questionnaires. Participation in these questionnaires (e.g. sweepstakes) is entirely voluntary and the user is left with the choice to provide or refuse to provide the requested information. The information requested may include contact information (such as name or home address) and demographic information (such as zip code or age). Contact information will be used to notify winners and prize winners. The results of the questionnaire will be used to monitor and improve the Vina Antunović website and / or our services, and with the consent and for other purposes obtained through the said consent.
Access to all information about our users, not just the confidential information mentioned above, is limited. Only employees who need it to access a particular service have access to confidential information. For all additional questions about security on our website you can send an e-mail to: firstname.lastname@example.org.
You may from time to time receive information about products, services and special offers, as well as a newsletter. Respecting the privacy of our users, we offer the possibility of rejecting this type of information at any time.
Corrections and updates of personal data
If the user’s personal information (such as a zip code) changes or if the user no longer wants our service, we allow you to correct, update or remove the user’s personal information we hold. This can be done by sending an e-mail to email@example.com
Notification of changes
COLLECTION AND PROCESSING OF PERSONAL DATA
Data processing manager
What data we collect
Personal data: name, surname, address, contact number, email address, date of birth, ID number, OIB Photos and videos: when using video surveillance Sales and service information: purchase information, including customer user identity, contract number, and warranty information, complaints, delivery, support, and services, including complaints and claims
Purpose of data collection
Product Sales and Service – to process your sales, configure and service your product Vina Antunović will collect personal information, sales and service information as well as customer history information when you purchase, service or repair a product purchased from us, including warranty and verification claims, and will use them to provide the services you have requested and to notify you. related to your product and the fulfillment of the contract. The provision of personal data for the purpose of fulfilling the concluded contract is a contractual obligation and if you do not provide it, it may affect the proper execution of the contract or even disable it.
Customer support and marketing – for answering inquiries and giving news and offers
Vina Antunović collects personal information and may use it to provide customers with support, answers to inquiries and complaints, and to assess which news and offers you are most likely to be interested in and to contact you regarding those offers in accordance with your interests.
Transfer to third parties
Personal data may be transferred to third parties, provided that there is a legal basis for the transfer.
Your personal data may be transferred to the following entities:
1) For the realization of the contract for the delivery of goods, we will share the data with the distribution service providers with whom we cooperate and have concluded contracts. The distribution service provider may, upon delivery of goods or services, request the user a personal document for inspection and / or record certain data from the document. If the user is not willing to submit such information necessary for the delivery of the package, ie proof of the customer, the service or goods will not be able to be performed or delivered. 2) Authorized service providers when advertising products within the warranty or at the request of the user due to a defect or inability to use the product for any of the reasons relevant to the user. 3) Sponsors of prize competitions in the process of handing over prizes to the user. If the user does not want Vina Antunović to share information with sponsors for the purpose of awarding a possible prize, we advise the user not to participate in such activities both in the store and on the website of Vina Antunović 4) State institutions that request data for inspection due to some third processing of the same or the need to exercise the rights of Vina Antunović due to non-compliance with the contract for the provision of services. 5) Mailchimp, a company that professionally deals with automated sending of advertising messages, the so-called newsletter. 6) The data is available to the software company Biroprint, which maintains and enters news into the system, ie on the webshop www.vina-antunovic.hr 7) The data is available to the company Corvus info d.o.o. using whose platform we make card payments on our Internet store.
How long we keep your data
We store and process personal data only for as long as is necessary for the execution of a certain legitimate purpose, unless the applicable regulations provide for a longer period of storage for a particular purpose, and at least for the duration of the contract between the user and Vina Antunović In the case of giving consent to marketing, we keep the data as long as the consent is not withdrawn. In the case of rejected bids, where no consent has been given for marketing, we keep the data related to the bid for one year, and in case you request us to be deleted, they will be immediately and completely deleted. Personal data that is no longer needed is either irreversibly anonymized or destroyed in a secure manner.
Access to the web shop www.vina-antunovic.hr is possible with or without registration. When registering a natural person on the website www.vina-antunovic.hr, we ask you for certain personal information such as name and surname, email address, residential address, telephone number, sometimes date of birth in order to provide various benefits. When registering, the customer accesses his database on the Vina Antunović webshop, within which he has several benefits (loyalty program and collecting points, support in the form of keeping an invoice, warranty card, etc. in case the customer loses it, etc.) When purchasing on the website www.vina-antunovic.hr without registration, we collect only the data necessary for the delivery of the purchased goods and the data is stored for the purpose of fulfilling the contract. The user of our website can choose whether he wants to receive promotional messages or not by clicking on the checkbox, regardless of whether he has registered on the site or not. Providing personal information is a decision of the user who may or may not use the benefits of our company. If the user chooses not to provide the data required for a particular activity, it will not be able to be implemented. The data provided by the user during registration are stored on the Vina Antunović webshop server and in the business program to which the employees of that department have access, along with the codes for access to the business program. We can deactivate your registration at any time by sending a request to the email address firstname.lastname@example.org. In this case, the data will be stored in the Vina Antunović webshop system as long as there is a need to perform a legitimate purpose, and at least for the duration of the contract between the user and Vina Antunović We recommend that our users combine uppercase and lowercase letters and numbers when creating a password for an account, so that the password itself is as difficult as possible to ‘break through’. Vina Antunović does not at any time dispose of, collect or process personal data entered for the purpose of processing and payment of cards. You as a user may choose to leave the information permanently on the billing sites, but this information is not on our servers or within our software. We encourage you to read how these pages process and record this type of your information so that you are fully aware of everything.
Where personal information is stored
– data for promotional purposes: on the Vina Antunović user account, on the pages of the Vina Antunović webshop (located on the leased part of the company that provides space on the web) and on the leased part within the Mailchimp page. – data on the user as a customer: on the pages of Vina Antunović webshop located on the leased part of the company that provides space on the web – surveillance camera footage – on the video surveillance server within the Vina Antunović network Vina Antunović holds local servers in the Republic of Croatia in Vina Antunović’s business premises
Access and modify data
The user at any time has the opportunity to access their data by requesting an email: email@example.com where he can request revision and change of data. All changes made to the website will be recorded with an interval of 24 hours. The user can at any time get information about what data Vina Antunović has stored by sending an inquiry to the email address firstname.lastname@example.org We will only be able to provide feedback on your inquiry if the inquiry is sent from an active email recorded in our business software with accurate information within the email (name and surname, telephone number of the user requesting information) to protect you from exposing your personal data to a third party.
The right to forget the user’s personal data
The user has the right to request the deletion of personal data at any time. You can do this by sending a request to the email address email@example.com and the data will be deleted without delay unless there is a legal obligation to keep the data, a legitimate interest and the basis for exercising your legal rights. We will only be able to provide feedback on your inquiry if the inquiry is sent from an active email recorded in our business software with accurate information within the email (name and surname, telephone number of the user requesting information) to protect you from exposing your personal data to a third party.
The right to object
If, despite all the measures taken to protect personal data, you believe that you have grounds for objection, feel free to contact us at the email address firstname.lastname@example.org.
Security measures for personal data protection
We take data protection very seriously and take all advanced technologies to keep your data protected. We take all reasonable steps to protect data, but we cannot guarantee the protection of information transmitted to or from the Internet, and we are therefore not responsible for information received in this way by a third party. Vina Antunović stores data within the EU. Vina Antunović may change the privacy statement at any time by publishing the amended text on privacy on the Vina Antunović website. We hereby invite users to periodically review this statement, which will indicate new changes, if any, in the previous period. If the user does not agree with this privacy statement, we instruct the user to leave, not access and not use the site www.vina-antunovic.hr. The amendment to the privacy statement takes effect immediately after its publication on the website www.vina-antunovic.hr. The continued use of our website by the user after the entry into force of the changes, implies that the user confirms and accepts the amended privacy statement.
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Ul. braće Radić 19
31226 Dalj / Hrvatska
Tel: +385 31 590350